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Legal Terms & Policies

Sales & Service Tax (SST)

Effectively 1 September 2018, 6% SST will be charged on top of current room rates and will be collected by the hotel accordingly. 6% SST exemption period is made effective from 3 Mar 2020 to 30 June 2021. 6% SST is applied to any bookings made within this exemption period for stays on 1 Jul 2021 onwards. 10% Service Charge are also imposed on all our prices effective 1 Nov 2019.

Tourism Tax Policy

A tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Booking Guarantee

For certain (non-refundable) rates or special offers, please note that the Hotel may require that payment is made upfront by credit card, and therefore your credit card will be charged (sometimes without any option for refund) upon making the reservation.

For any bookings where payment to be made upon arrival, the Hotel may pre-authorize your credit card as guarantee. Should there be any conditions where the credit card transaction is failed, the Hotel reserves the rights to release the booking(s) by 4pm (Hotel Local Time) on the day of arrival. Kindly check the rate details thoroughly for any such conditions prior to making your reservation.

Cookie & Privacy

Our internet booking engine uses cookies to ensure you get the best experience on our website. By using our website, you acknowledge that you have read and understood our Cookie Policy and Privacy Policy.

Hotel Policies:

  • Check-in & Check-out: All times indicated in the policies are expressed in hotel's local time (GMT +08:00).

    Arrival time: 03:00 PM Full day surcharge is applicable on guests who arrive between 1.00am to 10.00am.

    Departure time: 12:00 PM

  • Late Check-out Surcharge:

    Before 6.00pm : 50% on room rate;

    After 6.00pm : 100% room rate

  • Age Restriction: The minimum age for check-in is 18
  • Extra Bed: Extra Bed is available upon request and subject to availability upon check-in. Applicable for Suite-Rooms only and not available for Deluxe Room. Chargeable at RM 150 nett/bed without breakfast.
  • Children Policy: Child aged 6 and below stay free of charge, sharing on existing bedding. Children 7 - 11 years old will be subjected to an additional charge that will be paid directly at the hotel. Maximum number of children allowed to stay for free is based on the room category.
  • Baby Cot Policy: Baby crib/cot is available at no extra charge, subject to availability.
  • Pets: Pets are not allowed
  • Smoking: This property is a non-smoking hotel. Smoking is prohibited in the rooms and is only allowed at dedicated smoking area. Guest caught violating this rule may be subjected to a fee.
  • Special Request Policy: All special requests subject to availability and may incur supplement costs
  • Exchange Rate Policy: Exchange rate will be based on property's current posting.
  • Cancellation / Repayment: Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making selection.
  • Identification: Guests are required to show a photo identification and credit card upon check-in. If the card owner is not the one staying at the hotel, the guest is required to present clear photocopies of the front (for your privacy, we only need the first 6 and last 4 digits) and back (mask the last 3 digits or your CVV number) of the credit card used, a valid government issued photo ID of the card owner along with an authorization letter stating that the credit card holder has allowed the guest to use his/her card for the reservation.